Verizon Wireless Data Usage

[matt819]

One of my kids just managed to get off of my phone plan and got his own.

The process of switching over (from Verizon Wireless to Google Fi) prompted him to look at his data usage. He noticed that his data usage on VW was in the 15GB-20GB range, which he thought was very high. He just got Google Fi, and he and his wife (yes, he got off my plan after he got married), and their data usage, collectively, will be under 6 GB. His usage is kind of "normal." E-mail, web, sometimes GPS, no video streaming on the phone. On VW we had the unlimited plan, so there were no additional costs for that reported usage, but he still doesn't believe that he in fact had the level of usage.

So, some questions.

Anyone ever notice this - higher reported usage than you would expect given the use of your phone? BTW, trying to retrieve this info from the VW website used to be easier than it is now, probably deliberately, but that's another complaint.

Would it be in VW's interest to report higher levels of usage, since there's not really any financial incentive - we're already on the unlimited plan.

Any ideas?

Thanks.