12 String Update [View all]
Back in November, I had a thread (linked below) about a new 12 string & the issue with my Martin 12.
I wrote a letter to corporate customer service a couple weeks ago, telling them I didn't have the receipt from 17 years ago, but ask that they just take my word that I'm the original owner.
Today, I got an email from them showing they've registered my guitar in their database listing me as the original owner.
And, they provided the address of an authorized service center that's only 25 miles from here.
I'll be darned; they trusted me at my word!
Here's the really weird part. They claim they don't ship their guitars with the end cap attached. It's expected that it gets attached upon setup. The end cap is shipped in the case. This guitar didn't include a case! So, I think I got shafted by Guitar Center, not Martin.
I haven't called the store that's the authorized service center.
https://www.democraticunderground.com/10356508
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